FAQ
We care about every moment
Product
Yes, every Sierra Space piece of jewelry is entirely handmade in our own workshop in Ukraine. We have our own jewelry production facility where the best artisans, jewelers, and a certified gemologist work on our products.
We pay special attention to every stage – from stone selection to final polishing. All details are crafted with precision and love, so you receive not just a piece of jewelry, but a work of art with authentic character and impeccable quality.
Yes, we use only the highest quality fittings — 925 sterling silver, and soon we will start to make you fall in love with jewelry made of real gold. All materials are hypoallergenic, premium, and durable, carefully selected by our artisans. This guarantees comfort, safety, and high quality for every Sierra Space jewelry piece.
Order and delivery
Each order is meticulously packaged with care and aesthetics:
• A premium magnetic closure box with a velvet base inside - not only does it protect the jewelry, but it also serves as a perfect magical storage box.
• A branded mirror as a gift - our token of appreciation for you.
• A branded Sierra Space bag - for a beautiful presentation.
• Gift ribbon - creates a festive mood.
• Photo or message printing - upon your request, for a special occasion.
• Care instructions and a gift for your next order - as a thank you for your trust.
• Our own branded delivery box - so that the order arrives safely and looks beautiful from the first second.
Usually, shipping takes 1–3 business days after order confirmation.
If the jewelry is sold out at the time of order, our jeweler will create the piece for you within 5 business days.
Yes, of course! We can print your photo in our workshop and add it to your order.
🔹 If it's a gift — we can also write a wish or an important date on the back of the photo.
🔹 If it's a piece for yourself — it's a wonderful way to keep a cherished memory alongside a meaningful accessory.
This creates a special emotion and a "wow-effect," because every detail is thought out just for you.
Simply indicate in the comments to your order which photo or text you'd like to add, or write to us on Instagram — and we'll do everything with love 💫
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Items in stock - delivery within 1–3 business days after order confirmation.
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Pre-order items - waiting period is 5–7 business days.
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Free shipping - for orders over 7,000 UAH.
Payment terms:
- Full payment or a 500 UAH prepayment.
Returns & Exchanges
According to the law of Ukraine, jewelry is not subject to return or exchange.
However, we do exchange goods because we value your positive experience with us.
Exchanges are only possible if the product and packaging are in their original condition.
We value your trust and are always ready to find an individual solution — if an unusual situation arises, please contact us 💫
