FAQ
We care about every moment
Product
Yes, each Sierra Space piece is entirely handmade in our own workshop in Ukraine. We have our own jewelry production, where the finest craftsmen, craftswomen, and a certified gemologist work on our creations.
We pay special attention to every stage – from stone selection to final polishing. All details are crafted with precision and love, so you receive not just a piece of jewelry, but a work of art with authentic character and impeccable quality.
Yes, we use only the highest quality fittings — 925 sterling silver, and soon we will start making you fall in love with jewelry made of real gold. All materials are hypoallergenic, premium, and durable, carefully selected by our artisans. This guarantees comfort, safety, and high quality for every piece of Sierra Space jewelry.
Sierra Sizing Strip
Print - Sierra sizing strip, cut it out and wrap it around the finger where you plan to wear the ring. The line on the strip will show your size.
Important: apply the strip snugly but without constricting. And consider the knuckle — the ring must pass over it. If the knuckle is larger than the finger at the wearing point, measure it there.
Order and Delivery
Each order is packaged with special care and aesthetics:
• Premium box with a magnetic clasp and velvet base inside – it not only protects the jewelry but also serves perfectly as a magical storage box.
• Branded mirror as a gift – our token of appreciation for you.
• Signature Sierra Space bag – for a beautiful presentation.
• Gift ribbon – creates a festive mood.
• Photo or wish printing – upon request, for a special occasion.
• Care instructions and a gift for your next order – as a thank you for your trust.
• Custom branded delivery box – so that your order arrives safely and looks beautiful from the very first second.
Orders are usually dispatched within 1-3 business days after confirmation.
If the jewelry is sold out at the time of order, our jeweler will create the piece for you within 5 business days.
Yes, of course! We can print your photo in our workshop and add it to your order.
🔹 If it's a gift – we can also write a wish or an important date on the back of the photo.
🔹 If it's a piece for yourself – it's a wonderful way to keep a cherished memory close to a meaningful accessory.
This creates a special emotion and "wow-effect," as every detail is designed just for you.
Simply specify in the order comments which photo or text you'd like to add, or write to us on Instagram – and we'll take care of everything with love 💫
Shipping Policy
Order Processing and Dispatch
We process orders on business days, Monday through Friday, excluding official holidays.
In-stock items are handed over to the delivery service within 1–3 business days after order confirmation and payment.
Made-to-order items require 5–7 business days for production and preparation for dispatch. After this, the order is handed over to the chosen delivery service.
Delivery time after dispatch depends on the country, destination city, and the chosen delivery service.
Free delivery within Ukraine applies to orders totaling 10,000 UAH or more.
Delivery within Ukraine
Delivery within Ukraine is carried out by Nova Poshta or Ukrposhta services:
— to a branch;
— to a parcel locker, if available;
— by courier to your address.
The delivery cost is calculated according to the rates of the chosen carrier and is displayed during checkout before payment.
International Delivery
International delivery is available to most countries worldwide through the following services:
— Ukrposhta;
— Nova Poshta;
— Meest Express.
Available delivery methods, estimated times, and the exact cost of international delivery depend on the destination country and are displayed during checkout before payment.
Please note: international orders may be subject to customs duties, taxes, or additional fees in the recipient's country. Such payments are not included in the cost of the item or delivery and are paid by the recipient, if required by the laws of the destination country.
Returns & Exchanges
According to the law of Ukraine, jewelry is not subject to return and exchange.
However, we do exchange goods because we highly value your positive experience with us.
Exchange is possible only if the product's marketable appearance and packaging are preserved.
We value your trust and are always ready to find individual solutions — if an unusual situation arises, please contact us 💫
